Returns & Exchanges

At Petzyo, we want you and your pet to love every purchase, which is why we offer a 30-day return window for all unworn and unwashed fashion items. If the fit isn't perfect, we are here to help you find the right style or process a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

3

Ship It Back

Print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing