Frequently Asked Questions

Everything you need to know about your Petzyo style experience.

How do I determine the right size for my pet?

We provide a comprehensive size guide on every product page. Please measure your pet's neck, chest girth, and back length to ensure the most comfortable fit for our apparel.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. For hygiene reasons, items with excessive pet hair cannot be accepted.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pet's outfit sooner.

Are the materials used safe and sustainable?

Absolutely. Petzyo prioritizes eco-friendly fabrics and non-toxic dyes to ensure our clothing is gentle on your pet's skin and kind to the planet.

How should I wash my Petzyo garments?

To maintain the quality of the fabric, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or high-heat tumble drying.

Do you offer international shipping?

Yes, we ship our fashion collections worldwide. International delivery times vary by location, typically ranging from 10 to 21 business days.